For Woodhaven products: Free same day ground shipping. All orders placed by 2:00 CST ship the same day and customer will receive their order in 1-4 business days in the US and within a week for Canadian orders. All orders ship free in the continental US via UPS (excludes Alaska and Hawaii).
Either FedEx, USPS or UPS rates are used for other products.
Although the manufacturers produce products or exceptional quality, occasionally a defect may pass through quality control. Our manufacturers stand behind their products and request that you contact them directly with any defects in craftsmanship or materials. If you receive any product that you believe to be defective, you must contact the manufacturer directly within 30 days. Refunds will be for the product only, not shipping fees. There is a 10% restocking fee for return of undamaged items. Please call first and get return authorization.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchase is back ordered, we will contact you with further instructions.
Damaged Goods Policy
If you receive an order that was damaged in shipping, please contact us. But do not return the item to us as the shipping carrier must have the opportunity to establish a claim and, possibly inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to us, or its condition of receipt has been compromised, we reserve the right to deduct a loss percentage up to and including the full purchase price of the product.